Key responsibilities will include but not be limited to:

Full Operations Manager functions.

• Making sure all Inbounds and Outbounds are done and completed and all procedures were followed correctly, all drivers are scanned out and all routes went out.
• Making sure no old freight is lying on the floor.
• Collections, Discrepancy, Non-Delivery, Pre-Alerts, Pending/Problem Feight & Floor Scan Reports to Branch Manager.
• Ensuring HFC (Hold for Collection) freight is correctly assigned and packed ready for collection by clients and that all HFC freight was collected by close of shift.
• Making sure that collections staff booked and allocated all collections on system, and assigned to drivers.
• Client communication – Internal & External.
• Resolving Queries. Provide feedback on Collections, Pending / Problem Freight to clients.
• Assisting and liaising with Key accounts and Customers regarding undelivered freight. – Full RTS procedures.
• Assisting with the De-briefing of drivers and making sure that De-briefing of drivers was done correctly by Ops – Waybill check – In procedures followed
• Confirm with Collections/Ops staff that all Collections for the day were received and captured on system by end of shift.
• In Transit between Hubs, Late Lodge Clients and Outstanding POD (Undebriefed Screen) Reports to Branch Manager via E-Mail before end of shift daily.
• Outbounds needs to be done and completed. All procedures to be followed correctly
• Ensure Linehaul leaves on time.
• Assisting with outstanding POD lists and Data Capturing when required to ensure Daily clearing out of system for Billing & Month End Closing.
• Ad-hoc duties as and when necessary.
• Hours will be 6am to 6pm.Mo-Fr and every Alternate Saturday from 6h00am to 11h00am as well as Month-end Weekends as per company operational requirement.